• Danielle St. Cyr

Infographic: The Importance of Customer Service

One facet of running a small business that is essential and can put you ahead of the large box stores in the eyes of consumers is your ability to provide a superior customer service experience. Here are just a few interesting statistics about the value of customer service in the eyes of consumers. Be sure to click on the source links at the bottom for some incredibly interesting studies and reports!


  1. http://info.microsoft.com/rs/157-GQE-382/images/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf

  2. https://blog.hubspot.com/sales/live-chat-go-to-market-flaw

  3. https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf

  4. https://www.bain.com/insights/are-you-experienced-infographic/

  5. https://www.kustomer.com/guides/what-consumers-expect-from-the-customer-experience/

  6. https://info.microsoft.com/rs/157-GQE-382/images/2018StateofGlobalCustomerServiceReport.pdf